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FAQ

General

Why do I receive a letter or e-mail from Bos Incasso?

Bos Incasso is a debt collection agency that helps companies and organisations to collect unpaid invoices. Have you received a letter or e-mail from us about a payment arrears? Then you probably did not pay an invoice from one of our clients on time.

I am a victim of the Toeslagenaffaire. What can I do?

In that case, please contact us as soon as possible to indicate that you belong to the group of victims. We will then take this into account when handling your file(s).
It is important that you also enclose the confirmation letter from the Belastingdienst.

Why do I have to pay collection costs?

Our client has engaged us to collect the outstanding claim. From that moment on you will also owe collection costs. The amount of the collection costs is determined in the Collection Costs Act.

I have lost my letter or e-mail. Can I receive a copy?

Yes, that is possible. Please contact us via +31 (0)88 - 267 00 00 or fill in the contactform.

I do not agree with the claim. What can I do?

You can object to this through our website. It is important that you clearly state why you do not agree with the claim.

How do I notify a change of address?

You can pass on your new address by calling +31 (0)88 - 267 00 00 or using the contactform.

I receive letters that are not addressed to me. What can I do?

If so, we would ask you to return the letter to Bos Incasso as soon as possible. You can write on the envelope 'Return sender'.

It is possible that the previous occupant is still registered at your address. Check with the city council whether this person is still registered at this address. This will also prevent other organisations from knocking on your door.

Can I also be called by Bos Incasso?

Yes, that is possible. Please fill in the contactform and let us know that you would like us to call you. We will contact you as soon as possible.

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